Refund policy

Return & Exchange Policy

Domestic Orders

We accept returns and exchanges on eligible online orders within 7 days of delivery.

Items must be:

  • Unworn, unused, and unwashed
  • In original condition with tags attached
  • Returned in original packaging
  • Accompanied by proof of purchase

Returns

Eligible items may be returned for a refund to the original form of payment.

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Exchanges

Eligible items may be exchanged for:

  • A different size of the same style, subject to availability
  • Another item of equal or greater value

Any price difference must be paid before the replacement item is shipped.

How to Start a Return or Exchange

Email harkoiorders@gmail.com within 14 days of delivery with:

  • Your name
  • Order number
  • Item(s) you would like to return or exchange
  • Reason for the return or exchange
  • Requested replacement size or item, if applicable

We will send you return instructions.

Please do not send items back without contacting us first.

We recommend using a trackable shipping service, as Harkoi is not responsible for return packages until they are received.

Once your return is received and inspected, we will confirm your refund or exchange by email.

Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact harkoiorders@gmail.com within 7 days of delivery with your order number and clear photographs of the issue.

If the item is confirmed to have a manufacturing defect or fulfillment error, we will arrange the appropriate replacement or refund.

Damage caused by wear, improper care, misuse, or normal use is not considered a manufacturing defect.

Final Sale Items

The following are not eligible for return or exchange:

  • Sale or clearance items marked Final Sale
  • Gift cards
  • Items purchased in person at markets, pop-ups, trunk shows, or other retail events

Please inspect and try on in-person purchases before completing your transaction.

International Orders

We do not currently offer international shipping through our website.

For international purchase inquiries, please contact harkoiorders@gmail.com.

Questions

For questions about a return or exchange, contact us at harkoiorders@gmail.com.