Refund policy

Return & Exchange Policy

Domestic Orders (Within the USA)

At Harkoi, every piece is handmade with care and intention. To support our commitment to mindful production and reducing waste, we offer size exchanges but do not accept returns unless an item is defective.

Exchanges

You may request an exchange within 7 days of receiving your order (based on the delivery date shown on the courier tracking information).

To be eligible for an exchange, the item must:

  • Be unworn, unused, and unwashed

  • Have all original tags attached

  • Be returned in its original packaging

  • Be accompanied by proof of purchase

Exchanges may be made for:

  • A different size of the same item, or

  • Another item of equal or greater value (any price difference must be paid before shipment)

How to Request an Exchange

Please email harkoiorders@gmail.com with the following information:

  1. Full name

  2. Contact information

  3. Order number

  4. Reason for the exchange

  5. Details of the replacement item or size requested

If your exchange request is approved, we will provide instructions on how and where to return your item.

Exchange Shipping

  • Customers are responsible for all return shipping costs.

  • We recommend using a trackable shipping service, as customers are responsible for items until they are received by Harkoi.

  • Items sent back without prior exchange authorization will not be accepted.

  • Once we receive and inspect the returned item, we will notify you whether the exchange has been approved.

Defective or Incorrect Items

Please inspect your order upon delivery. If you receive a defective item or an incorrect item, contact us within 7 days of receipt at harkoiorders@gmail.com.

Your email should include:

  • Order number

  • Description of the issue

  • Clear photographs showing the defect or incorrect item

If the item is determined to be defective due to a manufacturing fault, we will provide a refund upon return and inspection of the product.

Please note that we cannot accept claims for damage caused by wear, improper care, misuse, or normal use after delivery.

International Orders

We are not currently offering international shipping through our website.

If you are interested in purchasing from outside the United States, please contact us at harkoiorders@gmail.com for assistance.

Non-Exchangeable Items

The following items are not eligible for exchange or refund:

  • Sale or clearance items

  • Gift cards

  • Items purchased in person at markets, pop-ups, trunk shows, or other retail events

We encourage customers to carefully inspect in-person purchases before completing their transaction.

Questions?

For any questions regarding shipping, exchanges, or returns, please contact us at harkoiorders@gmail.com. We are happy to help.